With the service industry’s increasingly prominent contribution to the national economy, the way of enhancing the creativity of service industry employees has become a research hotspot. This paper explores the causing mechanism of employee service creativity in the service industries from the perspective of work values. Based on questionnaire survey, it collects and analyzes the data from 477 supervisorsubordinate dyads. The results include show: competence and growth work value has positive impact on employee service creativity; Personnel study partly mediates the relationship between competence and growth work value and employee service creativity; Innovation climate moderates the relationship between personnel study and employee service creativity. The study enriches the research on the relationship between work values and employees’ creativity in the service industries and presents some practical results and enlightenment for organizations．