制度吸纳评价:政务服务评价提升政府行政效能的理论逻辑——以政务服务“好差评”制度为例
作者:
作者单位:

(曲阜师范大学政治与公共管理学院,山东 日照276826 )

作者简介:

徐自强(1985—),男,副教授,博士,主要从事公共政策与基层治理研究。E-mail:paxuzq@163.com

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中图分类号:

D63

基金项目:

全国教育科学规划国家一般课题(BIA190184)


Institution Absorption Evaluation: The Theoretical Logic of Government Service Evaluation Improving Government Administrative Efficiency Taking the Case of “Good and Bad Evaluation” System of Government Service
Author:
Affiliation:

(School of Politics and Public Administration,Qufu Normal University,Rizhao 276826,China)

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    摘要:

    公众有效参与政府绩效评价历来是我国政府治理实践中的一大难题。作为中国式现代化指引下的服务型政府建设与人民当家作主制度体系中的重要制度实践,政务服务“好差评”制度运行步入标准化、常态化和长效化轨道,并在部分地方取得显著成效。基于部分典型地方“好差评”制度的成功实践探索,研究旨在揭示政务服务评价提升政府行政效能的理论逻辑。研究发现,政务服务评价提升政府行政效能是一种可以概括为“制度吸纳评价”的制度系统逻辑:“好差评”制度系统在基于“制度吸纳服务”“制度吸纳主体”和“制度吸纳技术”三重吸纳的制度设计吸纳层、基于行政技术与信息技术混合适配的技术适配化归层、基于好评子系统与差评子系统双轨运转的系统集成交互层以及考核激励与主动改进达成规范秩序的能量释放反馈层等4个层次的动态运转下释放出规范秩序能量,并在反馈作用下完成了对行政效能的持续提升。

    Abstract:

    Effective public participation in government performance evaluation has always been a difficult problem in the practice of government governance in China. As an important institutional practice in the construction of service-oriented government and the institutional system of the people’s status as masters of the country under the guidance of Chinese modernization, the operation of the “good and bad evaluation” system of government service has officially stepped into the track of standardization, normalization and long-term evaluation, and remarkable results have been achieved in some places. Based on the successful practice and exploration of “good and bad evaluation” system in some typical places, this paper aims to reveal the theoretical logic of government service evaluation to improve government administrative efficiency. It is found that the improvement of government administrative efficiency by government service evaluation is an institutional system logic that can be summarized as “Institution Absorption Evaluation”. The “good and bad evaluation” system consists of four layers: the institution design absorption layer based on the triple absorption of “institution absorption service”, “institution absorption subject” and “institution absorption technology”, the technology adaptation layer based on the mixed adaptation of administrative technology and information technology, the system integration interaction layer based on the dual track operation of good evaluation sub-system and bad evaluation sub-system, and the energy release feedback layer based on assessment incentive and initiative improvement achieving normative order. Under the dynamic operation of the four layers, government service evaluation releases the energy of normative order, and completes the continuous improvement of administrative efficiency under the feedback.

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徐自强.制度吸纳评价:政务服务评价提升政府行政效能的理论逻辑——以政务服务“好差评”制度为例[J].河海大学学报(哲学社会科学版),2022,24(6):68-77.(XU Ziqiang. Institution Absorption Evaluation: The Theoretical Logic of Government Service Evaluation Improving Government Administrative Efficiency Taking the Case of “Good and Bad Evaluation” System of Government Service[J]. Journal of Hohai University (Philosophy and Socail Sciences),2022,24(6):68-77.(in Chinese))

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  • 收稿日期:2022-04-16
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  • 在线发布日期: 2022-12-30
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